Talk to a Netlink technician.
Prefer a call? Reach us during business hours. Otherwise, drop us a message below — we'll come back within 24 hours.
How we handle enquiries.
What are your business hours?
Netlink field crews operate Monday to Friday 7am–5pm. Office and phone support is available Monday to Friday 8am–5:30pm. Emergency after-hours support for critical business impact is reachable via the main line 1300 890 470 — the after-hours option connects you to the on-call technician within 15 minutes on most nights.
How quickly do you respond to phone enquiries?
During business hours most calls are answered on the first attempt. If the phone team is on another line, we return calls within 90 minutes. Voicemails left overnight are returned by 10am the next business day. Email enquiries sent to hello@thenetlink.com.au are acknowledged within four business hours.
Can I email you a scope of work or plans?
Yes. Send PDFs, DWG files, sketches, tender packs or photos to hello@thenetlink.com.au — attachments up to 25MB are fine. We acknowledge receipt within four business hours and return a scoped quote within two business days for standard commercial work. Tender-scoped submissions have their own turnaround windows agreed with the head contractor.
Do you have a physical office?
Netlink's head office is at 21 Concord Street, Boolaroo NSW 2284 — five minutes off the M1 between Newcastle and Lake Macquarie. We're a field-service business, so most of the team is on site by 7:30am. Please call before visiting to make sure someone is available in the office to meet you.
Are you ACMA and NSW licensed?
Yes. Netlink cablers are ACMA registered under Structured Cabling and Optical-Fibre competencies, and our security work is authorised under NSW Master Security Licence M/L 00110958 for CCTV, access control and monitored alarms. Current licence certificates and Certificate of Currency for public liability insurance are available on request for tender pre-qualification.
How do I submit an invoice enquiry or job dispute?
Invoicing enquiries go to accounts@thenetlink.com.au and are answered within one business day. Job or workmanship disputes are handled by our operations manager — call 1300 890 470 or email hello@thenetlink.com.au and we'll investigate on the same or next business day. Warranty issues on Netlink-installed work are resolved without additional charge within the 12-month workmanship period.